Terms of Service

Last Updated: November 10, 2026

Welcome to Tavrren. These Terms of Service establish the conditions governing your access to and use of our online store. By browsing our website, using its features, or submitting an order, you agree to the terms described below and the applicable store policies.

Tavrren is operated by Suqian Shifang Haoyin Network Technology Co., Ltd.

Please read these terms together with our Terms of Purchase, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Website Access and Customer Responsibilities

When accessing our website, you agree to use it for lawful purposes and provide accurate information when creating an account, submitting an order, or contacting our support team.

The following activities are not permitted:

  • Using the website to conduct fraudulent or unlawful transactions.

  • Attempting to access restricted systems, accounts, or website functions without authorization.

  • Uploading malicious files or interfering with website operations.

  • Disrupting the browsing or shopping experience of other visitors.

  • Using website content in ways that infringe another party's legal rights.

We may take reasonable measures when misuse, suspicious transactions, or security concerns are identified.

Any action taken under this section will not remove our responsibilities concerning accepted orders, legitimate customer requests, refunds, or mandatory consumer protections.

2. Product Information and Home Decor

Tavrren offers home decor products and decorative accessories intended to add character, visual appeal, and personal touches to everyday living spaces.

Our product range may include decorative accents, ornamental items, interior styling accessories, and other home-related decorative products.

We make reasonable efforts to provide accurate and useful information on individual product listings, including descriptions, photographs, dimensions, colors, materials where specified, and product availability.

Before purchasing, customers should carefully review:

  • Product dimensions, measurements, and size information.

  • Available colors, patterns, and design variations.

  • Materials, finishes, and construction details where provided.

  • Included decorative components and accessories.

  • Assembly, installation, or placement instructions where applicable.

  • Care and maintenance guidance where available.

Product appearance may vary slightly due to screen settings, lighting conditions, or normal manufacturing differences.

Such variations do not excuse products that are defective, incorrect, or materially inconsistent with their advertised descriptions.

Customers should also ensure that a product's dimensions, design, and intended placement are suitable for their requirements before ordering.

3. Pricing, Payments, and Order Verification

Unless otherwise stated, prices and shipping charges displayed on our website are denominated in US dollars (USD).

Before completing checkout, customers will be shown the applicable product prices, selected shipping method, shipping charges, and any taxes collected through checkout.

By submitting payment, you confirm that you are authorized to use the selected payment method.

We may review submitted orders to verify payment authorization, product availability, shipping eligibility, and transaction security.

If an order cannot be fulfilled because of unavailable inventory, a significant listing error, unsuccessful payment authorization, suspected fraudulent activity, or another legitimate fulfillment issue, we will contact you regarding the appropriate resolution.

We will not increase the agreed price of an accepted order without your consent.

4. Shipping and Delivery Arrangements

Tavrren currently provides shipping services to customers in the United States.

The available delivery services are:

Standard Shipping

  • Shipping Charge: $5.99 USD.

  • Estimated Transit: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Charge: Free.

  • Estimated Transit: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Charge: $19.99 USD.

  • Estimated Transit: 1–2 business days after dispatch, where available.

Most orders are prepared within 1–3 business days after payment confirmation.

Order preparation is separate from the carrier's estimated delivery period.

The available shipping methods and applicable charges will be displayed during checkout before payment is completed.

We may use our own facilities or third-party fulfillment partners to prepare and dispatch orders. Therefore, the actual shipping origin may differ from our registered business address.

Delivery periods are estimates rather than guaranteed arrival dates. Weather conditions, public holidays, carrier delays, and other circumstances may affect delivery.

For further details about tracking, address changes, delayed deliveries, and missing packages, please consult our Shipping & Delivery Policy.

5. Returns, Refunds, and Order Cancellations

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For change-of-mind returns, home decor products should generally be unused, undamaged, and maintained in their original condition. Products should not show signs of installation or display-related damage caused by improper handling.

Original packaging and supplied components should be included where applicable.

Customers are responsible for return shipping expenses for eligible preference-based returns.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will review the situation and provide an appropriate resolution without additional cost to the customer.

Where a return is required because of such an issue, we will arrange or cover the necessary return shipping.

Approved refunds are generally issued to the original payment method within:

  • 5–10 business days after an approved return has been received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Customers must contact our support team and obtain return authorization before sending products back.

Our registered business address must not be treated as a return destination unless our support team has specifically authorized it.

6. Intellectual Property and Third-Party Services

Unless otherwise indicated, the text, product photographs, graphics, logos, website design, product descriptions, and other materials displayed on our store are owned by or used with permission from their respective rights holders.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without appropriate authorization, except where permitted by applicable law.

Our store may rely on third-party services for website hosting, payment processing, order fulfillment, shipping, analytics, and customer communications.

These service providers may operate under their own terms and privacy policies.

The involvement of external service providers does not remove our responsibility to handle customer orders, legitimate return requests, refunds, and other applicable consumer obligations appropriately.

7. Website Availability and Legal Responsibilities

We make reasonable efforts to maintain the functionality and availability of our online store.

Temporary interruptions may nevertheless occur because of maintenance, technical issues, system updates, or circumstances beyond our reasonable control.

Such interruptions do not automatically release us from responsibilities concerning accepted orders, valid customer complaints, or outstanding refund obligations.

Nothing in these terms is intended to exclude or restrict rights, remedies, or liabilities that cannot legally be excluded or restricted.

Mandatory consumer protection rights under applicable law remain unaffected.

8. Changes to These Terms

We may revise these Terms of Service when changes occur in our product offerings, website operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised date.

Where required by law, we will provide additional notice of significant changes.

Changes will not retroactively remove rights relating to purchases already completed.

9. Contact and Business Information

For questions concerning website access, home decor products, payments, orders, shipping, returns, or refunds, please contact our support team:

Brand Name: Tavrren

Company Name: Suqian Shifang Haoyin Network Technology Co., Ltd.

Email: service@tavrren.com

Phone: +86 15996780877

Business Address:
No. 40, Group 6, Erxing Village, Sangxu Town, Shuyang County, Suqian City, Jiangsu Province, China.

When contacting us about an existing purchase, please provide your order number and the email address used during checkout.