FAQ

Shipping & Delivery

Where Do You Ship?

Tavrren currently provides shipping services to customers in the United States.

Available delivery methods and applicable charges depend on your destination and will be displayed during checkout.

What Shipping Methods Are Available?

We currently provide three delivery options:

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Delivery: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Delivery: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $19.99 USD.

  • Estimated Delivery: 1–2 business days after dispatch, where available.

Free Shipping applies to qualifying orders using the designated free standard delivery service. It does not automatically include expedited delivery.

Please review your selected shipping method and final order amount before completing checkout.

How Long Does Order Processing Take?

Most orders require 1–3 business days to prepare after payment confirmation.

This stage covers order verification, product preparation, packaging, and dispatch coordination.

Please note that preparation time is separate from the carrier's delivery period. Weekends and applicable public holidays are excluded from business-day calculations.

How Can I Track My Order?

Once your parcel has been dispatched, we will send a shipping confirmation email with the available tracking details.

The carrier may need additional time to register the parcel and activate tracking updates.

If your tracking information has not arrived or remains unchanged for an extended period, please contact service@tavrren.com.

What If My Package Is Delayed or Missing?

Please email service@tavrren.com with your order number and available tracking information.

Our support team will review the shipment records and assist with the necessary investigation.

If the tracking page indicates "Delivered" but the package cannot be located, please contact us so we can review the delivery information.

Orders & Payments

Can I Change or Cancel My Order?

If you need to update your order details or request cancellation, please contact us as soon as possible.

Include your order number and checkout email address. We will check whether the requested changes can be made before dispatch.

Once fulfillment has progressed or the parcel has been transferred to the carrier, changes and cancellations may no longer be possible.

For cancellations confirmed before dispatch:

  • No cancellation fee will be charged.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

  • The refund will be processed within 5–10 business days after cancellation confirmation.

What If My Shipping Address Is Incorrect?

Please contact us immediately if you discover an error in your delivery information.

We will check whether the address can still be corrected before dispatch. However, changes cannot be guaranteed once order preparation has started or the parcel has been handed to the carrier.

Products & Home Decor

What Types of Products Does Tavrren Offer?

Tavrren specializes in home decor and decorative products designed to enhance everyday living spaces.

Our selection may include decorative accents, ornamental pieces, home styling accessories, and other items that bring personality and visual interest to your surroundings.

Product availability and specific categories may change over time.

How Can I Learn More About a Product?

Each product page provides relevant information to help you make an informed decision.

We recommend checking:

  • Product dimensions and available sizes.

  • Colors, finishes, and design details.

  • Materials and construction information where provided.

  • Included components and decorative accessories.

  • Care and maintenance instructions where available.

If you need clarification about a product before ordering, please contact our customer support team.

What If My Home Decor Product Arrives Damaged or Incorrect?

Please email service@tavrren.com with your order number and a description of the issue.

Photographs or videos showing the product and its packaging can help us assess the situation.

We will review your request and provide an appropriate solution, which may include a replacement, refund, or authorized return arrangement.

Returns & Refunds

What Is Your Return Period?

Eligible purchases may be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Can I Return a Decorative Item I No Longer Need?

Eligible change-of-mind returns may be accepted when the product is unused, undamaged, and maintained in its original condition.

Items should not show signs of installation, display-related damage, or improper handling.

Original packaging and supplied components should be included where applicable.

How Do I Request a Return?

Please email service@tavrren.com and provide:

  • Your order number.

  • The email address used during checkout.

  • The home decor item you wish to return.

  • The reason for your request.

  • Relevant photographs or videos, if available.

Our team will review your information and explain the next steps.

Please obtain return authorization before sending any item back.

Who Pays for Return Shipping?

For eligible change-of-mind or personal preference returns, customers are responsible for return shipping expenses.

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, we will provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

No separate restocking fee will be charged.

How Long Do Refunds Take?

Approved refunds are generally processed within:

  • 5–10 business days after an approved return has been received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may require additional time to display the refunded amount.

Where Should I Send My Return?

After your request is approved, our support team will provide the designated return address and shipping instructions.

Please do not send products to our registered business address unless our team has specifically authorized it.

Company & Customer Support

Who Operates Tavrren?

Tavrren is operated by:

Company: Suqian Shifang Haoyin Network Technology Co., Ltd.

Email: service@tavrren.com

Phone: +86 15996780877

Business Address:
No. 40, Group 6, Erxing Village, Sangxu Town, Shuyang County, Suqian City, Jiangsu Province, China.

For faster assistance, please include your order number and checkout email address when contacting us.