Return & Refund Policy

Last Updated: November 10, 2026

Thank you for choosing Tavrren.

We want customers to have a clear understanding of how returns, refunds, and order cancellations are handled. This policy explains the return period, product condition requirements, return shipping responsibilities, and refund procedures for purchases made through our store.

Tavrren is operated by Suqian Shifang Haoyin Network Technology Co., Ltd.

1. Return Period and Eligibility

Customers may request a return for eligible products within 90 calendar days from the date of delivery.

To begin the process, please contact our customer support team within this period. We will review the circumstances and provide the applicable return instructions.

Certain products may have specific return restrictions. Any relevant restrictions will be communicated where applicable.

Nothing in this policy is intended to remove consumer rights or remedies that cannot legally be waived.

2. Product Condition Requirements

For returns based on a change of mind or personal preference, products should generally satisfy the following conditions:

• Products must be unused and undamaged.

• Items must remain in their original condition.

• Products should not show signs of installation, display-related damage, or improper handling.

• Original packaging should be included where available.

• Supplied components, decorative accessories, and other included items should be returned where applicable.

• A valid order number or proof of purchase must be provided.

Products damaged through misuse, improper installation, unauthorized modification, or unsuitable handling may not qualify for preference-based returns.

These requirements do not prevent customers from reporting products that arrive damaged, defective, incorrect, incomplete, or materially different from their advertised descriptions.

3. How to Submit a Return Request

To begin a return, email service@tavrren.com with the following details:

• Your order number.

• The email address used during checkout.

• The home decor product you wish to return.

• The reason for your request.

• Relevant photographs or videos, if available.

Our customer support team will review your information and explain the available options.

Please wait for return authorization and instructions before shipping any product back.

If you cannot provide photographs or videos, contact us to discuss another reasonable way to review your request.

4. Authorized Return Destination

After your return request has been approved, we will provide the designated return address and relevant shipping instructions.

The authorized return destination may be different from our registered company address.

Please do not send returned products to our business address unless our customer support team has specifically confirmed that it is an approved return location.

We recommend keeping your return shipping receipt and tracking information until the matter has been resolved.

5. Return Shipping Responsibilities

Change-of-Mind or Personal Preference Returns

When you decide to return an otherwise eligible home decor product because it is no longer needed or does not suit your personal preference, you are responsible for the return shipping expense.

Original outbound shipping charges are generally non-refundable for these requests unless applicable law requires otherwise.

We do not charge a separate restocking fee.

Products Arriving Damaged, Defective, or Incorrect

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, please contact our support team.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or authorized return arrangement, without additional cost to you.

If the product needs to be returned, we will arrange a prepaid return method or cover the necessary return shipping expenses.

Please contact us before purchasing return postage so we can confirm the appropriate arrangement.

For an approved full-order refund resulting from such an issue, any original shipping fee paid will also be refunded.

6. Missing Products or Components

If your package arrives without a purchased item or an advertised product component, please contact us with your order number and details of what is missing.

We will review the order and fulfillment records to determine whether the item was shipped separately or omitted from the package.

If the missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.

Customers will not be required to return products that were never delivered.

7. Order Changes and Cancellations

If you wish to change or cancel an order, please email service@tavrren.com as early as possible.

Include your order number, checkout email address, and details of the requested change.

We will check whether the order can still be modified or canceled before dispatch.

Once preparation or fulfillment has progressed, cancellation or modification may no longer be possible.

For cancellations successfully confirmed before dispatch:

• No cancellation fee will be charged.

• The full payment amount will be refunded.

• Any original shipping fee paid will be included.

• The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, you may submit an eligible return request after delivery.

8. Return Inspection and Refund Approval

After an authorized return reaches the designated destination, we will inspect the product and evaluate it against the applicable return conditions.

We will notify you once the review has been completed.

If a refund cannot be approved in full, we will explain the reason for the decision.

If you believe additional information should be considered, you may contact our customer support team for further assistance.

All approved refunds are sent to the original payment method used during checkout.

9. Refund Processing Schedule

The following processing periods apply:

• Approved returns: 5–10 business days after the returned product is received and inspected.

• Refunds without a required return: 5–10 business days after refund approval.

• Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Please note that banks, card issuers, and payment providers may require additional time to post the refunded amount to your account.

10. What to Do If a Refund Has Not Arrived

If your refund has not appeared within the expected period, we recommend taking these steps:

1. Check the original payment account or card used during checkout.

2. Contact your bank or payment provider to ask whether the refund is still being processed.

3. Email service@tavrren.com with your order number so our team can review the transaction status.

For your security, please do not send passwords, verification codes, or complete payment card information through customer support communications.

11. Applicable Consumer Protections

Nothing in this policy is intended to exclude, restrict, or replace consumer rights, remedies, or protections that cannot legally be waived or limited.

Where applicable law provides additional consumer protections, those rights remain unaffected.

12. Customer Support and Company Information

For questions about returns, refunds, cancellations, or home decor product concerns, please contact:

Brand Name: Tavrren

Company Name: Suqian Shifang Haoyin Network Technology Co., Ltd.

Email: service@tavrren.com

Phone: +86 15996780877

Business Address:
No. 40, Group 6, Erxing Village, Sangxu Town, Shuyang County, Suqian City, Jiangsu Province, China.

Please include your order number and checkout email address when contacting us about an existing purchase.

Our registered business address is not an authorized return destination unless our customer support team has expressly confirmed otherwise.