Terms of Purchase

Last Updated: November 10, 2026

These Terms of Purchase set out the conditions governing purchases made through the Tavrren online store, operated by Suqian Shifang Haoyin Network Technology Co., Ltd.

They explain how orders are submitted and processed, how payments and deliveries are arranged, and what customers can expect when requesting cancellations, returns, or refunds.

Please review these terms alongside our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Checking Your Purchase Details

Before placing an order, please take a moment to review the information associated with your selected products and delivery arrangements.

In particular, please confirm:

  • Product titles, descriptions, dimensions, and measurements.

  • Selected decorative styles, colors, patterns, and available variations.

  • Materials, finishes, and design details where provided.

  • Included decorative elements, components, or accessories.

  • Your billing details and complete delivery address.

  • The payment method selected for your purchase.

  • The applicable shipping option, delivery charge, and final order total.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Available payment methods, delivery options, and any applicable taxes collected during checkout will be presented before you finalize your purchase.

2. Placing an Order and Order Acceptance

After you complete checkout, we will send an order confirmation email acknowledging that your purchase request has been received.

Receiving this email does not necessarily mean that the order has been fully accepted or dispatched.

Before confirming acceptance, we may review product availability, payment authorization, delivery eligibility, and transaction security.

Unless we confirm acceptance earlier, an order will generally be considered accepted when we send the shipping confirmation for the relevant products.

If we are unable to fulfill an order because of inventory shortages, substantial product information errors, payment authorization problems, suspected fraudulent activity, or other legitimate operational reasons, we will notify you and explain the available options.

If payment has already been collected for an order that is canceled, the approved refund will be returned to the original payment method within 5–10 business days after cancellation confirmation.

For a complete order cancellation, any original shipping fee paid will also be included in the refund.

We will not substitute your selected decorative product or increase the agreed purchase price without your approval.

3. Order Preparation and Delivery Options

Tavrren currently accepts orders for delivery within the United States.

After payment confirmation, most purchases require 1–3 business days for preparation and processing.

This period generally covers order verification, product selection, packaging, and dispatch arrangements.

The available shipping services are listed below.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

Free Shipping

  • Minimum Order Value: $29.00 USD.

  • Shipping Fee: Free for qualifying purchases.

  • Estimated Transit Time: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $19.99 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

Expedited Shipping is a separate paid service and is not included in the free standard delivery offer.

Order processing and transportation are calculated separately. Business days exclude weekends and applicable public holidays.

The shipping option selected and the final delivery charge will be displayed during checkout before payment is completed.

Depending on product availability and fulfillment arrangements, purchases may be dispatched from our facilities or through third-party logistics providers. Consequently, the shipping origin may differ from our registered company address.

4. Shipping Updates and Delivery Assistance

Once your order has left the fulfillment facility, we will send a shipping notification email containing the available tracking information.

Please allow sufficient time for the carrier to receive and scan the parcel before the tracking page displays its first update.

If your package is taking longer than expected, tracking information has remained unchanged for an extended period, or the shipment appears to be missing, please contact our customer support team.

To help us investigate, provide:

  • Your order number.

  • The email address used during checkout.

  • Your tracking number, if available.

We will review the shipment information and coordinate with the relevant carrier or fulfillment partner when necessary.

If a parcel is confirmed lost during transportation, we will arrange an appropriate replacement or refund without additional charges.

If tracking indicates that the package was delivered but you cannot locate it, please notify us. We will review the available delivery records and assist with the investigation. A delivery scan alone will not automatically prevent us from reviewing your concern.

5. Order Changes and Cancellation Requests

If you need to correct an order or request cancellation, please email service@tavrren.com as soon as possible.

Your message should include:

  • Your order number.

  • The email address used during checkout.

  • The changes or cancellation you are requesting.

We will check whether the order can still be modified or stopped before dispatch.

Once product selection, packing, or other fulfillment activities have begun, we cannot guarantee that the requested changes can be completed.

For cancellations successfully approved before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

  • The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, please wait for delivery and follow the applicable return procedure.

6. Return Eligibility and Request Procedure

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For returns resulting from personal preference or a change of mind, home decor products should generally meet the following conditions:

  • Products must be unused and undamaged.

  • Items should remain in their original condition.

  • Products should not show signs of installation, improper display, or handling-related damage.

  • Original packaging should be included where available.

  • All supplied decorative components and accessories should be returned where applicable.

Any product-specific return restrictions will be communicated where relevant.

To request a return, email service@tavrren.com and include your order number, checkout email address, product details, and reason for returning the item.

Photographs or videos may be provided to help us understand the product's condition and review your request.

Our customer support team will assess the information and provide the appropriate return instructions.

Please obtain return authorization before sending any product back.

The designated return destination will be supplied after your request is approved.

Our registered business address is not an authorized return location unless our customer support team has specifically confirmed otherwise.

7. Product Issues and Return Shipping Responsibilities

If a home decor product arrives damaged, defective, incorrect, incomplete, or materially different from the information provided on its product page, please contact us with your order details and an explanation of the issue.

We will review the circumstances and offer an appropriate resolution, which may include a replacement, refund, or authorized return arrangement.

For verified product-related problems, the resolution will be provided without additional cost to the customer.

If the item needs to be returned, we will arrange a prepaid return method or cover the necessary return shipping expenses.

For returns based on a change of mind or personal preference, customers are responsible for the return shipping costs.

We do not charge a separate restocking fee.

The unused and undamaged condition requirements for preference-based returns do not prevent customers from reporting products that arrive damaged, defective, incorrect, incomplete, or materially inconsistent with their descriptions.

If a shipment is missing a purchased decorative item or an included component, we will investigate whether it was sent separately or omitted during fulfillment. Once confirmed, we will arrange an appropriate replacement or refund.

8. Refund Procedures and Payment Arrangements

Approved refunds will be submitted to the original payment method used to complete the purchase.

Our usual refund processing periods are:

  • Returned products: 5–10 business days after the returned item has been received and inspected.

  • Approved refunds without a return: 5–10 business days after refund approval.

  • Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days do not include weekends or applicable public holidays.

Please remember that banks, card issuers, and payment providers may need additional time to display the refunded amount.

For change-of-mind returns, original outbound shipping fees are generally non-refundable unless applicable law requires otherwise.

If a full-order refund is approved because products arrived damaged, defective, incorrect, or materially inconsistent with their descriptions, any original shipping fee paid will also be refunded.

9. Customer Information and Consumer Protection

Customers are responsible for providing accurate contact, billing, and delivery information when submitting an order.

If you discover an error in your shipping address, please contact us immediately.

We will check whether the information can be corrected before dispatch. However, address changes cannot be guaranteed once fulfillment activities have progressed.

Customers will not be responsible for additional shipping expenses caused by mistakes in our own fulfillment or addressing processes.

Product photographs and actual product appearance may show minor differences due to lighting, display settings, or normal manufacturing variations.

However, these differences do not excuse products that materially fail to match their advertised descriptions.

Nothing in these Terms of Purchase is intended to waive, limit, or remove any consumer right, remedy, or legal protection that cannot lawfully be excluded.

Mandatory consumer protection requirements continue to apply wherever relevant.

10. Purchase Assistance and Company Information

For assistance with purchases, payments, order updates, delivery arrangements, returns, or refunds, please contact our customer support team:

Brand Name: Tavrren

Company Name: Suqian Shifang Haoyin Network Technology Co., Ltd.

Email: service@tavrren.com

Phone: +86 15996780877

Business Address:

No. 40, Group 6, Erxing Village, Sangxu Town, Shuyang County, Suqian City, Jiangsu Province, China.

For questions about an existing purchase, please include your order number and the email address used during checkout so we can locate your order and assist you more efficiently.

Please do not send returned products to our registered business address unless our customer support team has specifically authorized it.